Q1. How have you classified your hotels?
Hotels listed on our website have been classified on the basis of available material at our disposal. While the principal sources used in determining classifications include reports from representatives, local and regional organizations, etc., we have relied heavily on personal judgement, as well as on confidential reports and reactions from our customers. Every effort is made to establish classifications that are accurate and fair.
Due to differing standards in each country, state, or region, hotels are classified in many instances on the basis of what is available, not on a universal standards system. Broadly, this is how we have classified the hotels:

Super Deluxe:
An exclusive and expensive luxury hotel, often palatial, offering the highest standards of service, accommodations and facilities – Elegant and luxurious public rooms – A prestige address – Establishments in this category are among the world’s top hotels.

Deluxe:
An outstanding property offering many of the same features as Superior Deluxe – May be less grand and offer more reasonable rates than the Superior Deluxe properties, yet in many instances may be just as satisfactory – Safe to recommend to most discriminating clients.

Standard:
An above average hotel – May be an exceptionally well-maintained older hotel, more often a superior modern hotel specifically designed for the first class market, with some outstanding features – Accommodations and public areas are expected to be tastefully furnished and very comfortable – May be a good value, especially if it is a commercial hotel – May be recommended to average clients and in most cases will satisfy the discriminating ones.

Budget:
Primarily a budget property with mostly well-kept, functional accommodations, some up to First Class standards – Public rooms may be limited. Some of these hotels may have some charming or intimate features – May be good value – Should satisfy individuals (sometimes even discriminating ones) or groups on a budget.

Tibet Travels & Tours (P) Ltd. has put in its best efforts in classifying various hotels listed on our website but does not warrant that the information herein is complete or accurate, and does not assume, and hereby disclaims, any liability to any person for any loss or damage caused by errors or omissions in the work, whether such errors or omissions result from negligence, accident or any other cause.

What happens if I do not show up and I have already paid?
Our refund policy is as follows: 100% refund for cancellations made 30 days before departure.
90% refund for cancellations made 15 days before departure.
50% refund for cancellations made 1 to 14 days before departure.
Failure to turn up will result in no refunds.

What sort of facilities should I expect in Hotels in this region?
Other than Budget (and even Budget in most cases), have en-suite bathrooms in all rooms as well as full dining facilities, Car Parking, Room Service, Bar and Restaurant as well as Safety deposit boxes and fax and phone facilities.

Do you accommodate single travellers?
All our accommodation prices are based on double occupancy (an industry standard). However, if you like, we can try to book a room for you at a less expensive room category than the one advertised (if available), or check to see if a single supplement is offered.

Can I get a non-smoking room?
It is harder to find smoking rooms than non smoking rooms. Most accommodation don’t allow smoking in the rooms and will advise us of that at the time we make our enquiry. However in Hotels they have smoking floors an you must advise us at the time of your booking that you request a smoking room. We will try our best to accommodate you. However please understand that we may not always be successful.

Are children allowed to stay for free in Hotels?
Policies differ throughout this region. The following is an example of the general discounts offered to children. Once you put in a query our booking staff will be able to advise you on the pricing policy for your accommodation. Only children under 3 can stay free in hotel rooms. Children under 12 normally have a 50% reduction. Reductions for children under 18 are usually about 30% but the price varies from hotel to hotel. Please put in your query at the time of booking and they will be able to inform you about the exact accommodation that you need.

Is your Cost Calculator 100% accurate?
No. Trying to make it 100% accurate would make it too complex to use. The cost calculator is meant to be a rough guide. The actual calculation will be done by us once we receive your booking form.

Why does your booking form ask so many questions?
We do not belive in assuming things or doing things in half-measures. We have carefully selected questions the answers to which, will help us serve you better.

Why are all classes of hotels not avaliable in all locations?
Unfortunately, all classes of hotels are not evenly distributed. In certain areas only certain categories of hotels are avaliable.

Do you have a question that is not included here? If yes, please email us and we shall to our best to be of service to you.

What does 'Non-Classified Options' mean?
Very often large Super Deluxe or Deluxe type hotels and resorts cannot or are not allowed to opperate in certain areas as they could ruin the surroundings. In such cases, hotels set up accommodation that would be appropriate to these areas while at the same time ensure guest comfort.